Need help? - Canva error
If you’re experiencing problems using or accessing Canva, check our status page first to see if there are reported issues.
If all systems are operational but you still encounter problems, check the following to help resolve the issue:
- Ensure that your internet connection is stable. Try resetting it, if possible.
- Check if your device or browser meets Canva’s minimum technical requirements.
- Make sure that your design has a maximum of 50 videos/GIFs, and with a maximum total of 300 elements. If you have more, try splitting your design in parts:
If you’re still experiencing problems, note of any error message that appears, and let us know here (requires logging in to your Canva account) so we can find a solution for you.