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Need help? - Canva error

If you’re experiencing problems using or accessing Canva, check our status page first to see if there are reported issues.

If all systems are operational but you still encounter problems, check the following to help resolve the issue:

  • Ensure that your internet connection is stable. Try resetting it, if possible.
  • Check if your device or browser meets Canva’s minimum technical requirements.
  • Make sure that your design has a maximum of 50 videos/GIFs, and with a maximum total of 300 elements. If you have more, try splitting your design in parts:
    • Duplicate it, and delete some pages from each part to stay within the maximum total of elements allowed.
    • Manually save each design by clicking File from the toolbar above the editor, and by selecting Save.

If you’re still experiencing problems, note of any error message that appears, and let us know here (requires logging in to your Canva account) so we can find a solution for you.

note: If you’re designing on a partner website through the Canva Button and the status page is clear, contact the partner website for help as the issue is not related to Canva.