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Something's not working

Need help? - Uploading

If you’re having trouble uploading a photo, logo, or font, here are some common uploading inquiries with information that would help you resolve your uploading issues.

  • I can't upload my photos

    Having issues uploading an image? You can double check that the file meets the following:

    • The file size is 25 MB or less
    • The file is not more than 5000 pixels on all sides
    • The file format is in PNG, JPG or SVG

    If the file meets what is listed but you’re still having trouble uploading, here’s what to consider when receiving the following messages upon upload.

    Error uploading PNG or JPG files

    For errors uploading PNG or JPG files, please try uploading again after following these steps:

    1. Make sure the browser is updated to the latest version of the following supported browsers: Chrome, Firefox, Safari, and Microsoft Edge.
    2. Check to see if uploading works in another browser.
    3. Make sure the filename of the image you’re trying to upload doesn’t have any special characters in it.
    4. A stable internet connection is important when using Canva. Try refreshing your connection, or use an alternative internet connection.
    5. Check our status page to make sure there aren’t any interruptions on th site that could cause difficulties when uploading images.
    This issue affects me


    “Filename” is not in a format Canva understands

    You may get an error message that alerts you of the file extension being unsupported. At the moment, Canva supports image uploads in JPG, PNG, and SVG. However, we are looking into the possibility of adding the option to upload other file formats for Canva’s future updates, so please stay tuned.

    Meanwhile, you may try the following troubleshooting tips:

    1. Rename the image file. Then try to re-upload.
    2. The file may be corrupted, try to re-save it.
    3. If the file format is really not one that Canva supports (NOT JPG, PNG or SVG), take a screenshot of it and save it as an acceptable format. Re-upload to Canva.
    4. This could also signal that the internet connection is unstable or the current browser may not be updated. Reconnect to the internet and try another browser as well.

    This issue affects me

    Error uploading SVG

    If you’re getting this error message while uploading an SVG file, this means that the properties of the file are not compatible with Canva’s requirements in terms of uploading SVG files.

    Below are Canva’s SVG file requirements:

    • All strokes, paths, and text boxes should be expanded (Select your artwork > Object > Expand)
    • Group shapes with the same color together
    • Avoid using textures and gradients in your illustration/icon
    • Ideal dimensions should be 150-200px wide
    • Fit your artwork within the artboard (Object > Artboards > Fit to Selected Art)
    • Remove all unnecessary layers, stray anchor points, and invisible objects
    • Must be saved with an SVG Profile of “SVG 1.1”

    If you’re using Adobe Illustrator to create your SVG file, make sure you change the CSS Properties to Presentation Attributes before saving.

    This issue affects me

    Unable to fetch your Facebook photos

    If you get this error message, it means that Facebook has not authorized Canva to link the photos to your account yet.

    Here’s what to do to upload photos from your Facebook:

    1. Check that you are logged in to the correct Facebook account where you’d like to upload photos from.
    2. Click the Facebook icon in the Uploads tab of the editor to access photos.  

    Once linked, your Facebook photos should appear in the Facebook photo folder.

    This issue affects me
  • My photos are taking a long time to upload

    Uploading images that are too large in file size tends to upload slower than usual.

    Here’s what you can do to help resolve the issue:

    1. Check that the images with a file size less than 25 MB has no more than 5000px on all sides and is in PNG, JPG or SVG format.
    2. Ensure your browser is updated and is one Canva supports such as Chrome, Firefox, Safari, and Microsoft Edge.
    3. Check the filename of the image being uploaded. Make sure it has no special characters.
    4. Lessen the open tabs on the browser and close other apps not in use.
    5. Refresh the internet connection or try an alternative connection.
    6. Clear the browser’s history/cache as accumulated cookies can cause trouble sometimes.
    This issue affects me
  • I’m unable to upload my font

    Fonts may fail to upload for either of these two reasons:

    • Your font does not pass our validator
    • We’ve detected that your font is not licensed for embedding

    If you receive an error message while uploading your font, here are a few things you can do:

    1. Try uploading the font in a different file format. We support .otf, .ttf, and .woff.
    2. Check that the font is appropriately licensed.

    To be able to upload custom fonts in Canva, please ensure that the font file format is correct and is appropriately licensed.

    note: Canva only supports custom fonts that are owned by the uploader. Licensed fonts may work in some circumstances however Canva makes no guarantees this is the case.
    This issue affects me
  • Report an issue - Uploading

    • Please attach the image you are having a problem uploading. *
      Accepted file types: jpg, jpeg, gif, png, pdf, svg.
    • This field is for validation purposes and should be left unchanged.