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Something's not working

Need help? - Uploading

If you’re having trouble uploading a photo, logo, or font, here are some common uploading inquiries with information that would help you resolve your uploading issues.

  • Images not uploading

    To successfully upload images, they must meet the upload requirements. If your images meet the requirements but are still not uploading, here are things to check:

    • Image filename: Make sure the filename is in a format Canva understands: JPG, PNG, or SVG. Check for special characters and rename images before re-uploading. 
    • Web browser: Check if your web browser is updated and update if it’s not. You can also try uploading images on a different browser. Canva works best on Chrome, Firefox, or Safari.
    • Internet connection: The internet connection during the time you were uploading might’ve been unstable. Try re-uploading using a faster or more stable connection. 
    • File corruption: If a file is corrupted, try saving a copy of it again before re-uploading.
    • Canva status: It’s possible there is ongoing site maintenance which can affect uploading. Please check our status page for updates.
  • Image uploading takes too long

    Uploading images that have large file sizes tend to upload slower than usual.

    To fix this, you can try the following:

    • Check if your images meet the upload requirements.
    • Check the file size and dimension. Make sure the file size is less than 25MB and don’t exceed 5000 pixels on all sides for its dimensions.
    • Update your browser to its latest version. Canva supports Chrome, Firefox, Safari, and Microsoft Edge.
    • Lessen the open tabs of the browser in use.
    • Check or refresh your internet connection. You can also try using an alternative connection.
    • Clear browser history or cache. Accumulated cookies can cause trouble sometimes.

     

  • Font upload error

    There are several possible reasons why your font doesn’t upload. Here’s what you can do for each:

    • Unsupported format. Make sure your font is in OTF, TTF, or WOFF format.
    • Licensing issue. The font should be licensed for embedding. Ask the font provider if you’re unsure, or if you need to get the correct license or file version.
    • Corrupted file. The file is unreadable. Get a new copy, and upload that instead.
  • Report an issue - Uploading

    • Please attach the image you are having a problem uploading. *
      Accepted file types: jpg, jpeg, gif, png, pdf, svg.
    • This field is for validation purposes and should be left unchanged.