Something's not working - Saving

There may be several reasons why a design fails to save. Here are some of the things you need to check first:

Internet Connectivity

When working on a design and the connection to a local network is lost, you may receive a “Saving has stalled” error message. It could also occur when there’s a large uploaded image added to a design.

Ensure the internet connection is stable. Refreshing the page should remove the error. Double check that any changes to designs are not lost before doing so. You can do this by following the steps below:

1. Copy (Command/Control + C) and paste (Command/Control + V) any text written in the last 30 seconds to your clipboard.
2. Click the Reload this design button.
3. Edit the design again and force save by going to File then click Save. This manually saves the design as it appears.
4. Ensure it reads “All changes saved” before re-downloading your design.

In most cases when saving has stalled, you may be unable to retrieve the current file as-is. Unfortunately, there is no way to recover any unsaved edits on a design.

Hidden elements outside the canvas in the editor

The design may stall if there is an element outside of the document’s border. If an element was deleted by dragging it out of the page, it’s possible that the element didn’t completely delete.

There are two ways to find the hidden element:

1. Try zooming out the page by clicking on the (-) button from the lower right corner of the page, then press Control /Command + A to select all the elements in the design including the hidden ones. Once the hidden element is found, click on it and delete by clicking the Trash icon.
2. Try zooming out of the page by clicking on the (-) button from the lower right corner of the page, then drag your cursor over the whole document. Once the hidden element is found, select it and use the Trash icon to delete it.

If the downloaded design’s latest changes were not saved, it may mean the account was logged out or the browser was closed while the design was still saving.

Be sure to wait for any changes in the design to be completely saved before closing the browser or making any further changes. If saving doesn’t complete, it may mean there was an ongoing issue in Canva. Check the status of the Canva website for any service interruption, by visiting the Canva status page.

If unsure the design saved prior to downloading or closing the browser, you can force save it by going to File and clicking on Save.

To ensure designs are saving, try the following steps below:

1. Check to see the “All changes saved” option appears.
   Canva will automatically save the design every few seconds. You’ll know Canva has successfully saved a design when the “All changes saved” message appears in the upper left corner of the screen.
   
2. Log out then log back in.
   Go back to the homepage, sign out and then log back in to see if the changes have been made to your current design.

If recent edits to a design do not appear, try editing the design again and manually save it by going to File and clicking on Save.

If your designs are missing from the “All your designs” page in Canva, there may be several possible reasons why you can’t find them:

• A new account was accidentally created
• There is more than one Canva team in an account
• A different team is opened
• The design was created from the beginner’s challenge page

The design was accidentally deleted from the All your designs page

Accidentally created a new account

A new account might have been created using a different email address by clicking on Sign up from the login page instead of Log in. When opening the All your designs page, it may appear empty and assume all your designs are missing in your account.

To find missing designs, check if the account logged is associated to the correct email address:

1. Toggle on the Account button, the small dropdown menu arrow beside your profile name.
2. Click on Account settings.
3. Check the email address under Personal information.

You have more than one Canva account

Having more than one Canva account might mean the design you’re looking for is in another account. To find other designs, try logging into the other Canva accounts and check the All your designs page.

If you’d like to delete a duplicate account, you can do so by clicking on the red Deactivate button at the bottom of the Account Info page.

You are on the wrong brand or team

If you have a Canva for Work account with multiple brands and are unable to see certain designs, this could mean a different brand or team is opened.

To toggle between different teams or brands:

1. Click on the Account button, the small dropdown menu arrow beside your profile name. This will show the different brands under an account.
2. Click on the brand you’d like to access.

Check the All your designs page to see your designs.

You have deleted your design from the All your designs page

You can easily organize designs by moving them into folders. However, the designs will still be visible in the All your designs page. On the other hand, deleting designs directly from the All your designs page will also delete them from the design folder.

To find deleted designs, simply click on the Trash icon on the left side of the menu panel of your homepage.

There may be instances when design thumbnails aren’t showing in the All your designs page. This may occur when the file size of a design is too large or if the internet connection is spotty. Don’t worry though, you can still edit and download designs even though thumbnails aren’t updating.

Thumbnails can take up to 10 minutes to generate on the All your designs page. Refresh your page after 10 minutes to see the changes to your thumbnails.

If the design preview still doesn’t appear, you can try any of the following:

1. Refresh the page by logging out of the account then log back in.
2. Make a copy or duplicate a design and refresh the page.
3. Share the design via email to a personal address then refresh your homepage.
4. Change the design title and save it manually by clicking on File then Save. Refresh the page.
5. Switch the design to Public with the Showing button in the upper right corner of the editor. Refresh the page.

For tip number 5, you can switch your design back to Private afterwards if you want to keep it private.