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Something's not working

Need help? - Printing

Whether you’re printing from a home or office printer, a professional printing service, or with online printing tools, some designs just don’t print the way you want it to. Fortunately, most printing issues can be resolved. Learn to print with professional quality by checking out some of our troubleshooting techniques.

  • Printed design looks blurry

    There are several reasons why your design print looks blurry. The most common reason is the use of low-resolution photos. 

    To get high-quality prints, upload high-resolution photos or use elements from our library. Here are also some things to take note of:

    • Photo dimension: This is the photo’s size in pixels. Generally, the larger the image, the better it will look when printed.
    • Photo resolution: This is the number of pixels or dots per inch measured in a photo. The minimum recommended resolution for print is 300 DPI. Most photos from the internet are in 72 DPI which is why they usually print out blurry. Check the section below to learn how to check photo resolution.
    • Photo source: Check where you get your photos. Most photos from the internet or social media are in low-resolution (72 DPI) to facilitate faster loading. We recommend using photos obtained directly from cameras or photographers.
    • PDF proof: When you place your print order, there is an option to download a PDF proof. We recommend you to download and check this proof. If the proof looks blurry, your prints will most likely be blurry.
    • Size of the photo on the design: If getting high-resolution photos isn’t possible, you can still place them in smaller sizes on your design. This is to make the blurriness less apparent. However, we still don’t recommend using low-resolution photos for large designs or backgrounds.

    Checking photo resolution on a Windows PC

    1. Look for the photo you want to use from the File Explorer.
    2. Right-click on the photo and select Properties. A window will appear with the image’s details.
    3. Go to the Details tab to see the image’s dimensions and resolution.

    Checking photo resolution on a Mac

    1. Open the image on Preview, the default image and PDF viewer program for Mac.
    2. After the image opens on Preview, click on Tools from the menu bar on top.
    3. Select Show Inspector. Details on the image dimensions and DPI should show.
  • Can’t use design at an online print shop

    If your downloaded design appears blurry when uploaded to online printing sites like Vistaprint.com, Moo.com, or Staples.com, you can try the following to resolve this:

    • Make sure you download the design as a PDF Print file type.
    • Check the filename doesn’t have full stops (periods) or special characters.
    • Double the dimensions of your design for a bigger and clearer print. If you’re a Canva Pro subscriber, you can easily resize your designs.
    • Ask for a print proof from the printers to test print the design.
    • Reach out to the online printing site used and report the issue you’re having.
    note: Designs uploaded on Vistaprint usually appear blurry because the preview screen is in low resolution.
  • Report an issue - Printing

    If you have any concerns regarding your Canva Print order or wish to follow up on your delivery, please refer to this form.

    • Screenshots are really helpful to help diagnose your issue. Feel free to upload one if required.
      Accepted file types: jpg, jpeg, gif, png, pdf.
    • This field is for validation purposes and should be left unchanged.