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Something's not working

Something's not working - Printing

Whether you are printing from a home or office printer, a professional printing service or via online printing tools, some designs just don’t print the way you want it to. Fortunately, most printing issues can be resolved. Learn some of our troubleshooting techniques to help you print with professional quality.

  • My print looks blurry

    To print your design at the highest quality, it is important to start by ensuring you are downloading your design with the right file format. Selecting the PDF: for print file format will download your design at 300 Dots Per Inch (DPI), which is professional print quality. JPG and PNG images are 96 DPI, which makes the file size smaller, which is perfect for uploading photos to the web but not as well suited for print.


    If you have downloaded your design in PDF: for print format and images are still blurry when printed, there may be other factors that affects the quality of your design:

    • The quality of any uploaded media
    • The dimensions of your design
    • Printer settings
    This issue affects me

    Quality of uploaded media

    Images you have uploaded for use in a printed project should be high resolution to ensure the best quality print. Using low quality images in your design could result in pixelated images or fuzzy text.

    To ensure images in your design is print quality:

    1. Keep your images large when photographing.
    2. Avoid resizing or enlarging your image as this often results to quality loss.
    3. Upload high resolution images.
    This issue affects me

    The dimensions of your design

    Printed documents vary in size and shape. Sometimes, there’s a standard such as A4 or Letter paper dimensions but design types such as business cards can vary in dimension from one card to another. If you are sending your document to a professional printer, make sure you use the print company’s preferred design dimensions before starting any design work. This should prevent your design from stretching or squeezing to fit the printers pre-defined dimensions.

    Canva For Work users can resize their existing designs using the custom dimensions or magic resize features. Standard Canva users can create designs with custom dimensions from scratch by selecting the Use custom dimensions button on the top right hand corner of the Canva home page.


    This issue affects me

    Printer settings

    When printer settings are not set correctly, you cannot obtain a proper print result. Often printer settings are set on “scaled to fit” meaning that the design is going to stretch to fit an A4 page.

    Check your printer settings before attempting to print. Set your printer settings to “100%” scale to ensure your designs will print as you intended.

    This issue affects me
  • I can’t use my Canva design at an online print shop

    If your PDF: for print design file appears blurry when uploaded to online printing sites such as Vistaprint.com, Moo.com or Staples.com, try these troubleshooting steps to resolve this issue:

    1. Ensure you are downloading your design with the PDF: for print file type.
    2. Ensure that your file name doesn’t contain any full stops or special characters.
    3. Double the dimensions of your design to make the design bigger and clearer for print.
    4. Reach out to the online printing site you used and report you are having an issue.
    5. Ask for a print proof to test print the design.

    note: Designs uploaded on Vistaprint will appear blurry because the preview screen is low resolution.

    This issue affects me
  • Report an issue - Printing

    • Screenshots are really helpful to help diagnose your issue. Feel free to upload one if required.
      Accepted file types: jpg, jpeg, gif, png, pdf.
    • This field is for validation purposes and should be left unchanged.