Something's not working - Logging in
Can’t access your account in Canva? We’ve gathered a list of the most common issues encountered when logging in and the steps you can take to resolve your issue.
I’ve forgotten my email address
Your email address is tied to your Canva account. If you are not sure which email address is connected to your account, you may reach out to our Customer Happiness Team via the “Report an Issue” form at the bottom of this page so that we may assist you. For Canva for Work users, you will need to provide the credit card number you used to pay for the account.This issue affects me
I no longer have access to my account's email address
In most cases, users losing access to their Canva account happens in instances where the user has left a job and the employer has changed the password. If you have lost access to the email address tied to your account, please reach out to your email service provider to try and regain temporary access.
At this stage, we are not able to change the log in details unless the user has access to the email tied to the account. This is to protect users against fraud.This issue affects me
I would like to merge accounts
As of the moment, we are still working on a feature to merge two accounts into one. On the plus side, we have a workaround on how to do so by transferring designs from one account to another. Here’s how to do so:
This issue affects me
- Log in to the account you wish to stop using. Share all your design as editable designs with the email you wish to merge it to.
- Open the designs via the email of the account where you want it merged.
- Log in to that account and make a copy of all shared designs.
I did not receive the password reset email
If you fail to receive the password reset email in your inbox, there are a few things you might want to check:
This issue affects me
- Ensure that you have typed in the correct email address and then send the reset email again.
- Check your spam folder.
- Refresh your inbox.
Browser blocked Facebook login
The error message “your browser has blocked Facebook login” appears when a program on your computer is preventing you from accessing the Facebook login.
The most common explanations are:
- You are in private or incognito browsing mode.
- You have installed a privacy / ad-blocking extension.
- You have a corporate firewall blocking Facebook
The resolution for this issue is case specific. If you are using private or incognito browsing, simply open a new tab with regular view. If you are using a privacy / ad-blocking extension, request that Canva is exempt or elect to have the site whitelisted. If your corporate firewall is blocking Facebook, speak directly with your systems administrator.This issue affects me