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Something's not working

Something's not working - iPhone & iPad

  • The Canva App crashed

    To prevent this from happening, please make sure that the following app requirements are met.

    1. The iPhone & iPad Canva app requires iOS 9.1 or higher.
    2. There is at least at 150 MB memory space in the device to use it.
    3. Ensure that the internet connection is strong and stable.

    If the above requirements are met but the issue persists, try uninstalling then reinstalling the app.

    This issue affects me
  • I can’t access Canva for Work on my iPhone or iPad

    At this time, Canva for Work features are not yet available on the iPhone and iPad apps. We’re working hard to make this happen, so please stay tuned for updates.

    Meanwhile, you can log on to www.canva.com with your desktop to use Canva for Work.

    This issue affects me
  • My designs are not loading on my iPhone

    When an account has been offline for some time and is accessing Canva again, it may experience some delays and would result in designs not showing up immediately.

    To fix this, sign out of the app then sign back in. Works should then be able to load.

    Don’t forget to make sure that your internet connection is stable to make loading designs faster.

    This issue affects me
  • I can't download my design

    You may receive the error message “Something went wrong” while downloading a design on the Canva app. This happens when the template has unsupported elements in the design. If you’d like to save the design, you may do so through the web on your desktop.

    This issue affects me
  • Some of my paid vectors are not showing in my design

    If viewing a design on an iPhone or iPad and notice that a paid element has disappeared, this most likely means that the element used is not yet supported on the mobile app.

    At this stage, Canva’s iPhone and iPad apps do not support all vector graphics available in the web app. We’re constantly working on improving both iPhone and iPad apps so please stay tuned for improvements.

    This issue affects me
  • The Canva iPhone app hangs when I share a Live Photo via Twitter

    If  sharing a design with a Live Photo via Twitter and nothing happens, try saving the design to the device’s Camera Roll and post using the Twitter app or Photos app.

    This issue affects me
  • I can't access my Account settings on my iPhone & iPad

    At the moment the only way to access Account settings is through Canva’s desktop version. Please stay tuned for updates.

    This issue affects me
  • Report an Issue - iPhone & iPad

    • Canva is supported on iOS 8.1 and above. Know your iOS version here.
    • Screenshots are really helpful to help diagnose your issue. Feel free to upload one if required.
      Accepted file types: jpg, jpeg, gif, png, pdf.