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Something's not working

Need help? - Downloading

There are a number of reasons why a design may fail to download. This section will help you diagnose your download problem and get your designs back on track.

  • Watermarks are still on my design

    Premium elements appear with watermarks – a criss-cross pattern superimposed on top of images to protect the element’s copyright holder.

    Here’s what you can do to remove the watermarks:

    Purchase premium elements with the Remove watermark button

    Using this will let you work on the design without watermarks in the editor.

    To do this:

    1. Click the Download button in the upper right side of the editor.
    2. Choose whether you want to purchase the listed premium elements under a One-time use, Multi-use or Extended license.
    3. Enter your credit card information to purchase if you have none listed yet.
    4. Click Purchase and Download your design.

    Purchase the premium element through the Download button

    Doing this removes the watermark from elements in your designs only after you’ve downloaded it from Canva.

    To do this:

    1. Click the Download button in the upper right side of the editor.
    2. Choose whether you want to purchase the listed premium elements under a One-time use, Multi-use or Extended license.
    3. Enter your credit card information to purchase if you have none listed yet.
    4. Click Purchase and Download your design.
    This issue affects me
  • I’m getting an error message when downloading

    You may be getting an error message when downloading a design. Below are the different meanings to the messages you may receive and how to resolve them.

    Publishing hit a snag

    There are several reasons for this message appearing. Below are the possible issues and how to resolve it:

    1. An element may be corrupted or an image failed to upload correctly. Try refreshing the page and reuploading the element/image or replace it with another.
    2. The design is carrying a large image, which is taking the system longer to download. Try splitting your design into multiple parts and merge them after download. Check out our article on managing pages in your design.
    3. There may be ongoing system maintenance or update in Canva. Check our status page to see if there is an issue.

    If none of the above helps, you may contact us by clicking the Report an issue – Downloading article at the bottom of this page.

    This issue affects me
  • Part of my design is cut off when downloading

    On some occasions, images in your design gets cut off upon export. Find out how to fix or prevent different kinds of errors below.

    Images get cut upon download

    There are times when images on designs get cut after download.

    Here’s what you can do to remedy this:

    1. Click on the image that was cut off and click the Crop option on your toolbar.
    2. Resize the ends of the image to meet the edges of the page by using the anchors found on each corner of the photo.
    3. Crop the image by repositioning the image to show the areas that need to be visible.
    4. Click File then Save.
    5. Click Download.
    This issue affects me

    Large designs with a filter applied

    Images may appear to be cut off, leaving a large white space in large design types where a filter has been applied to the affected image.

    To resolve this issue you may try the following:

    • Remove the filter applied to the affected image
    • Shrink the size of your design below 4096 pixels x 4096 pixels
    • Create a design with custom dimensions from scratch by selecting the Use custom dimensions button on the top right corner of the Canva homepage
    • Canva Pro users can use the Magic Resize button to instantly resize the design


    This issue affects me

    Designs with crop marks and bleed

    Sometimes downloading a design with crop marks and bleed cause a white space to appear on the sides of a design. Unfortunately, this is a known issue and our engineers are working to ensure this issue is resolved.

    Meanwhile, you can download the design again without using the crop marks and bleed.

    To make sure the download has no crop marks and bleed:

    1. Click Download then Options.
    2. Check that the Crop marks and bleed box is not selected.
    This issue affects me

    Multi-page designs with overlapping pages

    Multi-page download results in page breaks being applied incorrectly, which can appear as overlapping pages. When there are overlapping pages, the top of each page is covered by the bottom part of the previous page’s design.

    To prevent this, ensure that all elements in your design are within the editor’s white canvas.

    This issue affects me
  • Lines, texts or images have moved during downloading

    Different browsers may export different lines or texts differently. If any element in your design appears to have moved or shrunk during export, try viewing and downloading your design in a different browser.

    If this does not resolve the issue, please try the following steps:

    1. Refresh your page by logging out then log back into your Canva account.
    2. Zoom in on the design and view to 100% to see if all elements and text are in place. Re-align if needed.
    3. Make sure there is stable internet connection to make sure that all your design changes (including text alignment) will be saved completely.
    4. Clear browser history, cookies and cache as accumulated cookies can cause trouble sometimes.
    5. Check if the elements in your designs are grouped. Highlight the elements in your design and make sure the Group button is not clicked.
    This issue affects me

    The font in use gets an error

    Some type of font is more prone to errors than others. This problem is more common in script fonts and uploaded fonts. Importing text from other documents like MS Word may also cause the text to export incorrectly. This is because some fonts (e.g. Arial, Courier New) in other programs are not supported by Canva.

    Downloading fonts can also fail when an uploaded font is used in a design. There are technical issues with some font formats and the quality of the file. Not all fonts are created equal, and many (especially free ones) have errors that will affect the downloaded quality of the design.

    This issue affects me

    You have downloaded with crop marks and bleed

    We are currently aware of the issue that’s causing elements to move when downloading with crop marks and bleed. To resolve this, download your design without crop marks and bleed. Rest assured our team is working on a more permanent fix for this issue.

    This issue affects me

  • Special characters are not downloading correctly

    Canva fully supports languages that use the basic Latin character set of 26 letters, standard numbers, and punctuation.

    Our text tool uses a variety of typefaces, some of which support extended characters like accent marks necessary for many languages like Spanish and French. If you are designing in a language that needs accent marks, try using a typeface like Helveticish or Times Neue Roman. Canva also supports Hindi when using the Noto Sans font.

    If you’re designing in a language that has heavy use of accent marks, it’s important to download a preview of the design and check that all the text looks right. Even if the text looks fine in Canva, the typeface will not export correctly if your chosen typeface does not support the characters. Try selecting a different typeface as recommended above.

    For now our text tool is unable to support languages that use Cyrillic, Chinese characters or other languages that require characters beyond the Latin alphabet. We are also unable to support special characters such as emojis or emoticons.

    Don’t worry though, we hear our international friends loud and clear. We certainly have exciting news to share on this topic soon so please stay tuned.

    This issue affects me
  • My design looks blurry

    There are several factors that can affect the quality of a downloaded design. Here are some things to take note of to keep your design from looking blurry.

    Quality of uploaded media

    Images uploaded for printed projects should be in high resolution to ensure the best quality print. Using low quality images in the design could result in pixelated images or fuzzy text.

    To make sure images in your design is of print quality:

    1. Keep images large when taking photos.
    2. Avoid resizing or enlarging the image as this often results to quality loss.
    3. Upload high-resolution images in 300 DPI.
    This issue affects me

    File type

    A design’s resolution is affected by the file format you use. Each file format has its own strengths – so be sure to choose one that fits your purpose.

    JPG is useful for storing photographs at small file sizes. It’s usually chosen for Web use because it’s compressed but also produces the lowest resolution designs.

    PNG is a good choice for storing line drawings, text, and iconic graphics at a small file size. It’s also a common choice for use on the Web.

    PDF: Standard is a good choice for viewing text heavy documents as the text does not blur as you increase the zoom on your PDF.

    PDF: Print is the only the file format which prints at professional print quality, which is 300 DPI. Use this file format when printing.

    This issue affects me

    Uploading designs to social media

    Social media sites like Facebook and Twitter compresses images that are uploaded to their sites. This may appear to make the uploaded image appear blurrier than preferred.

    To achieve the best results when uploading to social media try to:

    • Download your design using the PNG file type
    • Double the dimensions of your design
    • Create a design with custom dimensions from scratch by selecting the Use custom dimensions button on the top right corner of the Canva homepage
    • Canva Pro users can use the Magic Resize or Custom dimensions features to instantly resize the design

    The dimensions for Instagram are 1080 pixels x 1080 pixels. Using smaller sizes makes the design stretch. For example, creating a document type Social media with dimensions of 800 pixels x 800 pixels and attempting to upload on Instagram may cause the design to blur when uploaded.

    This issue affects me

    When using online printing tools

    To print your design in the highest quality, it’s important to ensure the design is downloaded with the right file format. Selecting the PDF: Print file format will download your design at 300 DPI, which is professional print quality.

    Often online printing stores have a preview screen which displays the image prior to downloading. In our experience, preview screens often display the design at a lower quality than they will upon printing.

    We recommend printing your own proof with a regular printer. If the design appears as expected but appears blurry when printed with the third party printer, kindly reach out to the service used.

    This issue affects me

    When a filter is applied to an image

    Your design may sometimes appear blurry when a filter is applied to an image in your design. To check if the filter is what’s causing the blurry download, try removing the filter to see if the image becomes clearer without it.

    This issue affects me

    Downloading with a retina screen

    Retina screens have a greater number of pixels than a regular screen. The more pixels on your screen, the smaller the downloaded design will appear. This is because the computer monitor is packing more and more pixels into a smaller space.

    Many retina screens automatically combat the issue of the small downloaded design by automatically zooming in on the downloaded design. This often has the appearance of making the design appear blurry. To avoid this, increase the number of pixels in your designs by at least twice or define the dimensions of your design in physical dimensions – inches or cm.

    You can address that by doing either of the following:

    • Create a design with custom dimensions from scratch by selecting the Use custom dimensions button on the top right corner of the Canva homepage
    • Canva Pro users can use the Magic Resize button to instantly resize the design
    This issue affects me
  • Report an issue - Downloading

    • Screenshots are really helpful to help diagnose your issue. Feel free to upload one if required.
      Accepted file types: jpg, jpeg, gif, png, pdf.
    • This field is for validation purposes and should be left unchanged.