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Something's not working

Need help? - Downloading

There are a number of reasons why a design may fail to download. This section will help you diagnose your download problem and get your designs back on track.

  • Watermarks still on the design

    Premium elements appear with watermarks – a criss-cross pattern that appears on top of images to protect the element’s copyright holder. You see watermarks while designing on the editor or when you download a watermarked draft version of your design.

    To remove the watermarks, you can:

    If you previously purchased an element and there are watermarks appearing, check first where it’s used. 

    • If the element is on the same design where you’ve first purchased it, contact our Support team using the form below.
    • If the element isn’t on the same design, you may have purchased the element under a One Design Use license. To use the same element on different designs without a watermark, purchase it using a Multi-use or Extended license. 
    note: If you’re a Canva Pro, Canva for Enterprise, Canva for Education, or Canva for Nonprofits subscriber and watermarks are appearing on elements, please contact our Support team using the form below.
  • Download error message

    If you get a “Publishing hit a snag” or an error message while downloading a design, here are possible reasons why it happens and ways to fix it:

    • The design has a large file size which is taking the system longer to download. If your design has multiple pages, try downloading each page individually and then combine them afterwards. 
    • There may be an ongoing system maintenance in Canva. Check our status page to see if there is an issue and wait until it’s fixed before downloading again.

    If none of the above helps, let us know by filling out the form below.

  • Images are cut after downloading

    If the background images in your design get cut off after downloading, here’s what you can do to fix it: 

    1. Click on the image that was cut off.
    2. Click on Crop from the editor toolbar.
    3. Resize the image to meet the edges of the page by dragging the anchors on each corner of the photo.
    4. Drag the image to show the areas that need to be visible.
    5. Click ✓ Done from the editor toolbar. 
    6. Save your changes by clicking on File then Save from the menu bar.
    7. Download your design.

    If this doesn’t work or if other parts of your design still get cut off after downloading, please reach out to our Support team using the form below.

  • Lines, texts or images have moved during download

    Different browsers may export some elements differently. If any element in your design appears to have moved or resized during download, try to view and download your design again on a different browser.

    If switching to another browser doesn’t help, try the following steps:

    1. Log out and then log back into your Canva account.
    2. Open your design.
    3. Zoom in on the design and view to 100% to see if all elements are in place. Re-align if needed.
    4. Make sure there is stable internet connection so all your design changes will be saved completely.
    5. Select the elements in your design to check if they are grouped. If they are grouped, click on Ungroup from the editor toolbar. If they aren’t grouped, make sure to not click on Group. 
    6. (Optional) Clear accumulated browser history, cookies, and cache as these can cause trouble sometimes. 
    7. Re-download your design.

    If the issue persists, please reach out to our Support team using the form below.

  • Text does not display properly

    When or ▯ shows up on text that’s added to your design, it means that your account’s language setting is not supported by the font that you’re using.

    Here’s how to fix this:

    1. Open the design where the text display error is.
    2. Click to select the text box where or ▯ is.
    3. From the toolbar above the editor, click on the font dropdown.
    4. Scroll down to the Fonts in your language section. It comes after the Recently used, Brand fonts, and Popular fonts sections.
    5. Click on a font to immediately apply it to the selected text box.
  • Downloaded design looks blurry

    Here are some things to check if you notice your downloaded design looks blurry: 

    Quality of uploaded images used

    Check the quality of images you’ve uploaded and used on your design. Using low-quality images can result in blurry designs. As much as possible, upload only high-quality photos in 300 DPI.

    File type chosen during download

    A design’s quality is affected by the file format you chose during download. Here are the available file types and their descriptions:

    • JPG is useful for saving images at small file sizes. It’s usually chosen for Web use but also produces the lowest resolution designs.
    • PNG is ideal for saving line drawings, text, and icons at small file sizes. It’s also a common choice for Web uploads.
    • PDF Standard is ideal for viewing multi-page, text-heavy documents.
    • PDF Print is the only file format which saves professional print quality at 300 DPI. Use this file format when printing or if you want a high-quality version of your design.
    note: For Canva Pro, Canva for Enterprise, Canva for Education, or Canva for Nonprofits subscribers, you can customize a JPG or PNG file type’s size and quality to the highest settings.

    Uploading to social media

    Social media sites like Facebook, Twitter, or Instagram compress images uploaded to their sites. This can make the uploaded image appear blurrier than preferred.

    To achieve the best results when uploading to social media, download your design using the PNG file type.

    For Canva Pro, Canva for Enterprise, Canva for Education, or Canva for Nonprofits subscribers: 

    • Double the dimensions of your design by resizing them.
    • Download your design as JPG or PNG with the highest settings for size and quality. 

    Filter applied to an image

    Your design may sometimes appear blurry when a filter is applied to an image in your design. Try removing the filter to see if the image becomes clearer without it.

  • Report an issue - Downloading

    • Screenshots are really helpful to help diagnose your issue. Feel free to upload one if required.
      Accepted file types: jpg, jpeg, gif, png, pdf.
    • This field is for validation purposes and should be left unchanged.