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Something's not working

Unable to connect to FTP

If you are unable to connect to FTP, there are various reasons why this can happen.

  • You don’t have an approved contributor account yet. Get in touch with us if you haven’t received an email from Canva with your Brand ID and instructions on uploading. We will confirm if your contributor profile is ready.
  • You may be using the wrong login details. Ensure you’re using your Canva username only and not your email address, brand ID or brand name. Refer to our guide on Setting up SFTP.
  • Your FTP account may have been disabled due to uploading too many files without unique filenames. Check your email if you have received notification from us about the deactivation. Files with the same filename overwrite in Canva. You need to use a unique file naming convention or upload the files into folders to avoid overwriting. The email would also include instructions on how to reactivate.

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