Welcome! How can we help?

Sorry, there are no results.
Menu

Home

Getting Started

Navigate Your Homepage

Create Your Design

Canva Pro

Canva for Enterprise

Team Settings

Billing and Plans

Publish

Contributors

Canva Print

Canva for Android

Canva for iOS (iPhone and iPad)

Canva Pro on iOS

Canva Pro on Android

Canva Button

Legal

Contact us

Introduction to Canva

Design with Canva

Publish Anywhere

Working as a Team

Good to Know

Your Canva Homepage

Templates (Layouts)

Elements

Uploads

Apps

Search

Grids and Frames

Text and Textholders

Photos

Backgrounds

Graphics

Charts

Page Setup

Folders

Lock elements in your design

Security

Reset your password

Canva Glossary

Nonprofit Program

Log In and Out

Transferring designs

Referral rewards

Canva for Education

Getting Started with Canva Pro

Brand Kit Pro

Animation Pro

Folders Pro

Free Content

Magic Resize Pro

Publish Pro

Team Templates

Text Pro

Uploads Pro

Getting Started with Canva for Enterprise

Set up and control your Enterprise brand

Design approval

Manage your Enterprise team

Creating a Canva Team

Adding and removing members

Roles and Permissions in Canva

Change your team name

Commenting on designs

Purchasing premium elements

Invoicing

Payment Options

Change/Cancel your Canva Pro plan

Billing for China

Share to social media

Save

Download

Advanced download options

Share your design

Printing

Watermarks

Preparing Photos for Canva

Preparing Vectors for Canva

File Transfer Protocol (FTP)

Contributor FAQ's

Contributor Help

Preparing your design for print

Manage and Track Your Order

Sending your design to print

Product Information

Pricing Information

Design Guidelines

Print Customer Service Policy

Shipping Information

Create your design on Android

Search for Android

Photos and videos for Android

Objects for Android

Text for Android

Saving and sharing for Android

Billing for Android

Teams for Android

Create your design on iOS

Layouts for iOS

Search for iOS

Photos and videos for iOS

Objects for iOS

Text for iOS

Saving and sharing for iOS

Billing for iOS

Teams for iOS

Getting Started with Canva Pro on iOS

Brand Kit (iOS)

Images Pro for iOS

Canva Pro features (iOS)

Brand Kit (Android)

Getting started with Canva Pro on Android

Canva Pro features (Android)

Images Pro for Android

Using the Canva Button

Issues using the Canva Button

Apply for a Canva Button

Licensing

Privacy

Terms of Use

Send us a Legal query

Customer support

Something's not working

Migrating from FTP to SFTP

In an effort to make Canva more secure, we have built a new SFTP (Secure FTP) server to replace the existing FTP server. The migration will happen at 11 am on the 29th of November AEDT (GMT+11).

If you have been using the old FTP server to contribute to Canva, there are a few things you need to know before using the new SFTP server.

Login


If you have been specifying a port number in the FTP program, change the port from 21 to 22 when logging in:

If you have been specifying the protocol instead of the port number, change the protocol from FTP to SFTP:

Differences you need to know


There are a few major differences between the old and the new server:

  1. Connecting to the new server is done via the SFTP protocol rather than the FTP protocol. This means the data transferred will be encrypted.
  2. With the old server, files uploaded to the server get deleted after being processed. With the new server, the files uploaded to the server do not get removed. Uploading a file with the same name will overwrite the existing one.
  3. If you own multiple contributor brands, you do not need to specify that in your username with the new server. Once you log in, you’ll be able to see all your brands as sub-folders. You can then upload to a particular brand by uploading it into the folder with the brand name. 
note: To see the full guide on how to log into the new SFTP server, see the Setting up SFTP page.

Was this article helpful ?

Not really Yes, thanks