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Unsupported file formats


Using Cyberduck to upload your images is not compatible with our FTP servers. You will be able to connect to the server using Cyberduck but will be unable to upload your images. 

You can use other FTP applications (like Filezilla) to make sure your files will upload successfully.


If you get this error while using FTP over TLS:

“This server does not support FTP over TLS. If you continue, your password and files will be sent in clear over the internet.”

This means that if a hacker happens to be “watching” your transmissions, whatever files you will be sending will be at risk. However, your files on your computer should be safe. We’d advise you to change your password after finishing uploading your files.

FTP over TLS is encrypted FTP and we currently don’t support it as it makes the files too big. It’s best to use normal FTP as it doesn’t pose a risk to your files on your computer or device.

note: Filezilla is a free and common choice our contributors report to be a reliable program for uploading their images. You can also try other upload methods like WeTransfer or Cloud Upload. Check out this link for alternatives.

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