Contributor uploading FAQs
How do I upload my files?
To make it easy for Canva contributors to send us a lot of files at once, we offer FTP and a host of cloud sharing services including those listed below.
FTP is a free and easy way to upload lots of files at once. Every approved Canva contributor automatically has an FTP account. Check out our guide to uploading your photos with FTP.
Cloud sharing services
You can use this method with most of the major cloud storage services (Google Drive, Dropbox, Box, Amazon Drive, etc.).
To upload your files using the most common cloud sharing services you must first get your Canva Brand ID which was sent to you when your application was approved. If you can’t find it, just contact us and we’ll send it to you. It’s 11 characters and starts with an upper-case B, like this: BAAX18zXxz0
Once you get your Brand ID, open the cloud sharing service you wish to use and then:
- Create a new folder using your Brand ID as the folder name.
- ‘Copy’ the files you’d like to upload into that folder. Be sure you ‘copy’ instead of ‘move’ because once we’ve received the files we’ll delete them from this folder.
- Share this folder with this user account:
You can leave this folder in place and simply copy in new files any time you want to upload more to Canva. We’ll sweep this folder daily for a long as it exists and submit and new files into the Canva system.
WeTransfer (from your desktop or device)
First, get your Canva Brand ID which was sent to you when your application was approved. If you can’t find it, just contact us and we’ll send it to you. It’s 11 characters and starts with an upper-case B like this: BAAX18zXxz0
Then in WeTransfer:
- Click on https://canva.wetransfer.com/
- Enter your email address and for the message, please put your Brand ID so we can ensure your files go to the right place.
Why can’t I see my uploads on Canva?
It may take a while, usually a day or two, before your uploaded files get submitted and appear in the system. It also takes some more time after that, usually around a week, for them to be reviewed before it appears in Canva and available for sale.
If you discover files that haven’t appeared or been reviewed after two weeks, give us a holler so we can take a look at it. Sometimes these stuck files need a little shake to get going again.