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Something's not working

I can’t connect to FTP anymore

If you’ve previously connected fine to the Canva FTP server to upload contributor images, and suddenly you can’t connect, the following explanation may be what’s happened.

Canva’s system is version-aware, meaning that if you upload a file with the same filename, to the same location, the previous file will be overwritten. This means the previous file will no longer be available in Canva, but the new file will retain the metadata (title, description and keywords) of the previous version. This is great if you want to update files with improvements, but not if you don’t have a unique file naming convention and don’t upload images in folders. In this case, you’ll unintentionally remove images, and the new files will have the wrong metadata.

There are two ways to avoid this situation. The first is to use unique filenames. This is good practice for all stock media producers anyway. Including the production date in the filename is the most common way to achieve this. The second option is to simply upload all files in folders, ensuring no files in any one folder share the same filename. Files with the same filenames that are in different folders are treated as two separate files by the Canva systems.

If the system detects too many overwritten files, it may deactivate your FTP access. If you suspect this has happened to you, first make the necessary changes to your workflow, then reach out to us to have your FTP reactivated.

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