We offer 24/7 online support via email, Facebook and Twitter. Canva doesn’t offer phone support because we take security seriously. We work hard to ensure account ownership through a valid email address associated with your Canva account.
Canva is an online graphic design application used by millions of people around the globe. Customer communication is preferred through email due to different time zones and languages.
Aside from this, the type of technical support we offer usually involves exchanging design links, replicating issues, investigating the issue cause, and working on fixes. This means it may take several hours or days for an issue to be resolved depending on its complexity.