Welcome! How can we help?

Sorry, there are no results.
Menu

Home

Getting Started

Navigate Your Homepage

Create Your Design

Canva Pro

Canva for Enterprise

Team Settings

Billing and Plans

Publish

Contributors

Canva Print

Canva for Android

Canva for iOS (iPhone and iPad)

Canva Pro on iOS

Canva Pro on Android

Canva Button

Legal

Contact us

Introduction to Canva

Design with Canva

Publish Anywhere

Working as a Team

Good to Know

Your Canva Homepage

Templates (Layouts)

Elements

Uploads

Apps

Search

Text and Textholders

Photos

Backgrounds

Page Setup

Folders

Lock elements in your design

Music

Videos

Security

Reset your password

Nonprofit Program

Log In and Out

Transferring designs

Canva for Education

Getting Started with Canva Pro

Brand Kit Pro

Team Templates

Text Pro

Getting Started with Canva for Enterprise

Set up and control your Enterprise brand

Design approval

Manage your Enterprise team

Creating a Canva Team

Invoicing

Payment Options

Billing for China

Save

Download

Share your design

Printing

Preparing Photos for Canva

Preparing Vectors for Canva

File Transfer Protocol (FTP)

Contributor FAQ's

Contributor Help

Preparing your design for print

Manage and Track Your Order

Sending your design to print

Pricing Information

Print Customer Service Policy

Shipping Information

Create your design on Android

Search for Android

Photos and videos for Android

Objects for Android

Text for Android

Saving and sharing for Android

Billing for Android

Teams for Android

Create your design on iOS

Layouts for iOS

Search for iOS

Photos and videos for iOS

Objects for iOS

Text for iOS

Saving and sharing for iOS

Billing for iOS

Teams for iOS

Getting Started with Canva Pro on iOS

Brand Kit (iOS)

Images Pro for iOS

Canva Pro features (iOS)

Brand Kit (Android)

Getting started with Canva Pro on Android

Canva Pro features (Android)

Images Pro for Android

Apply for a Canva Button

Licensing

Privacy

Terms of Use

Send us a Legal query

Customer support

Something's not working

Refund and Reprint Policy

We aim to provide you with high-quality print products of your designs. So if your Canva Print order encountered or has any of the following issues, tell us right away through this form within 30 days after you receive your order.

note: The order will be assumed satisfactory if you don’t contact us within 30 days. Refund and reprint requests after this period may not be accommodated.

Here’s what we can do for you, depending on the issue with your order.

Reprint


We will print your order again without changes to the original design. This applies to the following:

  • Damaged or dirty items
  • Missing items
  • Print or manufacturing defect on the order
  • Design elements have shifted compared to the original design
  • Text or font error 

Refund


We will refund your order payment. This applies to the following:

  • Spelling, date, etc. errors
  • Order not received
  • Order received late
  • Customer genuinely changed their mind 

Refund times differ depending on your payment option provider, but refunds are usually received in 10 to 20 business days after they are issued.

Cancel order


Depending on your print order status, it may still be canceled. Visit your Print Orders to check the status:

  • Order Placed / Processing: Cancel the order from your end and be refunded in full.
  • Printing: You can still reach out here. We will try to stop production and recover costs to issue you a partial or full refund, depending on how far production has gone.
  • Shipping: Cancellation is no longer possible but we may be able to offer another solution. See “Other” option below. 

Other


Situations differ from order to order. If you think the previous options don’t apply to you, let us know here, so our Support Team can work on a solution for you. They will be in touch within 24 hours.

Was this article helpful ?

Not really Yes, thanks