Refund and Reprint Policy
We guarantee that all of our products on the website come with a highly accurate specification and information, so as to avoid confusion.
If the print order you receive has not met your requirements, please contact us by filling out this form within thirty (30) business days of receiving your order. If you do not contact us within this time frame we will assume that your job was satisfactory upon receipt and will be under no obligation to provide a refund or reprint.
Once you have contacted us, we will then determine if a reprint or refund is appropriate, or to advise you that more information is needed to process your inquiry. If we request additional information to verify an inquiry and it is not provided within a reasonable time, we will be under no obligation to provide a refund or reprint.
Refunds will be processed within 10-20 business days depending on your credit card company policy. While we are committed to customer satisfaction, we do have some specific refund, reprint and cancellation option for certain cases. Those instances can be found in the table below:
|Problem||Fix A||Fix B||Cancel (Y/N)|
|Shipping Damage||Reprint||Credit/Refund (100%)||N|
|Print/ Manufacturing Defect||Reprint||Credit/Refund (100%)||N|
|Late Order||Credit/Refund (100%)||N|
|Changed Mind||Credit/Refund (50%)||Yes, if not shipped|
|Spelling Error||Credit/Refund (50%)||Yes, if not shipped|
|Design Error-Customer||Credit/Refund (50%)||Yes, if not shipped|
|Design Error-Canva||Reprint||Credit/Refund (100%)||N|
|Billing Error||Credit||Refund (100%)|
If you don’t see the error on this list, please fill out the form and explain the issue, we are happy to find a solution for you.
Canceling After Approval to Print
Should you need to cancel or make a change after print approval, please contact us immediately. Depending on whether your order has gone into production, we may be able to cancel it and process your refund.
If your order is in the process of printing, we may be able to stop it midway and recover some of the costs for a refund. If your order has completed the printing stage and has already been shipped, we will not be able to cancel the order.
Printed Color vs. Screen Color
We maintain strict color calibrations standards with our printing and production processes to make sure you get a consistent product on each order.
Please be aware that there can be a difference between what you see on your screen and what is printed at home or by a professional printer.