Canva Customer Happiness Policy
100% Customer Happiness is our goal.
We care deeply about you and want to make things right, always. In the event of an error on our end, we’ll fix it asap, no questions asked.
If you’re unhappy for any reason, here’s what you can do:
- Shout out and tell us! Fill out this form and let us know about the issue within thirty (30) days from the time you receive the order. Pictures help!
- The Fix: We want you to be thrilled with your print order! We are real people, always willing to help. If you are unsatisfied in any way, just let us know if you need a replacement, refund or credit. We’ll work with you on a solution.
- Time: We’re here for you 24/7, and we’ll get back to you in 4 hours or less with a reply. Our Customer Happiness Team will respond to you as quickly as possible.
We can’t thank you enough for using Canva for your designs and print projects.