Welcome! How can we help?

Sorry, there are no results.
Menu

Home

Creating Your Design

Canva for Work

Team Settings

Billing and Plans

Downloading, Saving & Sharing

iPad & iPhone Apps

Contributors

Legal

Canva Print

Search

Grids and Frames

Layouts

Text and Textholders

Photos

Backgrounds

Illustrations and Icons

Shapes and Lines

Charts

Page Setup

Folders

Reset your password

Canva Glossary

Nonprofit Program

Log In and Out

Transferring designs

Getting Started with Canva for Work

Brand kit

Uploading fonts

Resize your design

Team Templates

Free Content

Create an Animation

Creating a Canva Team

Setting up your Canva team

Adding and removing members

Roles and Permissions in Canva

Change your team name

Purchasing premium elements

Invoicing

Payment Options

Change/Cancel your Canva for Work Plan

Canva for Work Trial

Saving

Download quality

Advanced download options

Sharing your design

Printing

Watermarks

iPad App

iPhone App

Apply to contribute

File Transfer Protocol (FTP)

Managing Media

Managing Payouts

Contributor FAQ's

Licensing

Privacy

Terms of Use

Send us a Legal query

Preparing your design for print

Manage and Track Your Order

Sending your design to print

Product Information

Pricing Information

Design Guidelines

Print Customer Service Policy

Something's not working

Canva Customer Happiness Policy

100% Customer Happiness is our goal.

We care deeply about you and want to make things right, always.  In the event of an error on our end, we’ll fix it asap, no questions asked.

If you’re unhappy for any reason, here’s what you can do:

  • Shout out and tell us!  Fill out this form and let us know about the issue within thirty (30) days from the time you receive the order. Pictures help!  
  • The Fix:  We want you to be thrilled with your print order! We are real people, always willing to help. If you are unsatisfied in any way, just let us know if you need a replacement, refund or credit.  We’ll work with you on a solution.
  • Time: We’re here for you 24/7, and we’ll get back to you in 4 hours or less with a reply. Our Customer Happiness Team will respond to you as quickly as possible.

We can’t thank you enough for using Canva for your designs and print projects.  

Was this article helpful ?

Not really Yes, thanks

People also viewed