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Check your print order status

After placing an order, we deliver within 7-8 business days depending on your location. You can view the status of your order via your Account Settings to go to your Print Orders history page. The history page shows all your current and past orders.

Your Order Information

For each of your orders you’ll see:

  • Your design preview
  • Order Date
  • Order Number
  • Order Items
  • Order Status

Possible statuses include:

  • Order Placed. Your order is in our system but we haven’t started working on it yet. You can still cancel the order.
  • Processing. Your order has been accepted by the print facility and all images have been downloaded.
  • Printing. Your order has been loaded onto press for printing.
  • Shipped. Your order has already been shipped.
  • In-transit. Your order is moving within the carrier’s network and is going to be delivered on the scheduled delivery date.
  • Delivered. Your order was delivered successfully.
  • Canceled. There was a problem with your order and printing has been canceled.

Clicking the Order Number opens your order details modal where you can track the order status, check payment/shipping information, view order details, download the invoice and contact support. Status information is displayed when relevant (ie. shipment tracking information).

note: Not seeing your print orders? Make sure you’re logged into the correct Canva team. You can switch teams so you can view your correct order details.

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