Welcome! How can we help?

Sorry, there are no results.


Creating Your Design

Canva for Work

Team Settings

Billing and Plans

Downloading, Saving & Sharing

iPad & iPhone Apps



Canva Print



Grids and Frames


Text and Textholders



Illustrations and Icons

Shapes and Lines


Page Setup


Reset your password

Canva Glossary

Nonprofit Program

Log In and Out

Transferring designs

Getting Started with Canva for Work

Brand kit

Uploading fonts

Resize your design

Team Templates

Free Content

Create an Animation

Creating a Canva Team

Setting up your Canva team

Adding and removing members

Roles and Permissions in Canva

Change your team name

Purchasing premium elements


Payment Options

Change/Cancel your Canva for Work Plan

Canva for Work Trial


Download quality

Advanced download options

Sharing your design



iPad App

iPhone App

Apply to contribute

File Transfer Protocol (FTP)

Managing Media

Managing Payouts

Contributor FAQ's



Terms of Use

Send us a Legal query

Preparing your design for print

Manage and Track Your Order

Sending your design to print

Product Information

Pricing Information

Design Guidelines

Print Customer Service Policy


Saving and sharing


Something's not working

Check your print order status

After placing an order, you can view the status of your order via your Account Settings to go to your Print Orders history page. The history page shows all your current and past orders.

Your Order Information

For each of your orders you’ll see:

  • Your design preview
  • Order Date
  • Order Number
  • Order Items
  • Order Status

Possible statuses include:

  • Order Placed. Your order is in our system but we haven’t started working on it yet. You can still cancel the order.
  • Processing. Your order has been accepted by the print facility and all images have been downloaded.
  • Printing. Your order has been loaded onto press for printing.
  • Shipped. Your order has already been shipped.
  • In-transit. Your order is moving within the carrier’s network and is going to be delivered on the scheduled delivery date.
  • Delivered. Your order was delivered successfully.

Screen Shot 2017-08-15 at 8.51.34 AM

Clicking the Order Number opens your order details modal where you can track the order status, check payment/shipping information, view order details, download the invoice and contact support. Status information is displayed when relevant (ie. shipment tracking information).

Screen Shot 2017-08-17 at 9.32.11 AM

Your Order Information

First, check that you made the order through the correct Canva team you are logged in.

Next, check you’re signed in to the same Canva account you used to create the order. Check your account:

  1. Go to www.canva.com
  2. Log in to your account.
  3. Click the dropdown arrow beside your profile name.
  4. If you have multiple teams, select the team you used to create the order.

Was this article helpful ?

Not really Yes, thanks