Welcome! How can we help?

Sorry, there are no results.
Menu

Home

Getting Started

Navigate Your Homepage

Create Your Design

Canva Pro

Canva for Enterprise

Team Settings

Billing and Plans

Publish

Contributors

Canva Print

Canva for Android

Canva for iOS (iPhone and iPad)

Canva Pro on iOS

Canva Pro on Android

Canva Button

Legal

Contact us

Introduction to Canva

Design with Canva

Publish Anywhere

Working as a Team

Good to Know

Your Canva Homepage

Templates (Layouts)

Elements

Uploads

Apps

Search

Text and Textholders

Photos

Backgrounds

Page Setup

Folders

Lock elements in your design

Music

Videos

Security

Reset your password

Nonprofit Program

Log In and Out

Transferring designs

Canva for Education

Getting Started with Canva Pro

Brand Kit Pro

Team Templates

Text Pro

Getting Started with Canva for Enterprise

Set up and control your Enterprise brand

Design approval

Manage your Enterprise team

Creating a Canva Team

Invoicing

Payment Options

Billing for China

Download

Share your design

Printing

Preparing Photos for Canva

Preparing Vectors for Canva

File Transfer Protocol (FTP)

Contributor FAQ's

Contributor Help

Preparing your design for print

Manage and Track Your Order

Sending your design to print

Pricing Information

Print Customer Service Policy

Shipping Information

Create your design on Android

Search for Android

Photos and videos for Android

Objects for Android

Text for Android

Saving and sharing for Android

Billing for Android

Teams for Android

Create your design on iOS

Layouts for iOS

Search for iOS

Photos and videos for iOS

Objects for iOS

Text for iOS

Saving and sharing for iOS

Billing for iOS

Teams for iOS

Getting Started with Canva Pro on iOS

Brand Kit (iOS)

Images Pro for iOS

Canva Pro features (iOS)

Getting started with Canva Pro on Android

Brand Kit (Android)

Canva Pro features (Android)

Images Pro for Android

Apply for a Canva Button

Licensing

Privacy

Terms of Use

Send us a Legal query

Customer support

Something's not working

Change or cancel Canva Print order

Once placed, your Canva Print order can’t be changed. But depending on its status, you may cancel it and simply place a new order with the correct shipping details or product attributes.

Here’s how to check its status:

  1. From the homepage, click your account icon or photo from the top corner.
  2. Select Account settings.
  3. Click the Print Orders tab. Look for the order that you want to cancel, and check its status. Refer below:

Order Placed or Processing


Your print order can still be cancelled on your end:

  1. Under the order’s Actions column, click Cancel order.
  2. From the dropdown, select a cancellation reason.
  3. Press Cancel order to finish

You’ll receive an email confirming the cancellation and the refund of your payment.

Printing


Reach out to us here for the cancellation (log in required). Depending on how far production has gone, we can try to stop it, and issue a partial or a full refund.

Shipped


Cancelling shipped orders is no longer possible, but contact us here (log in required) so we can try to work out a solution for you.

Was this article helpful ?

Not really Yes, thanks

People also viewed