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Cancel/change your print order

Once your order is finalized through the checkout process, we start working on it immediately. This is to ensure you get your order as quickly as possible.

If you notice an error only after submitting your order to us, contact our customer support team immediately. We may cancel or change your order as long as it has not yet been shipped.

note: This article discusses how to cancel your print orders. If you wish to cancel your Canva Pro subscription, please refer to our dedicated article about it instead.

Cancel Your Order

To cancel a print order which has just been placed:

  1. Click on your profile name from the top of the homepage side panel.
  2. Select Account settings.
  3. Open the Print Orders tab.
  4. Look for the order you’d like to cancel. Click on Cancel order under the Actions column.
  5. Select your reason for cancellation in the drop-down and press Cancel order.
  6. You will receive an email confirming your order cancellation and any amounts refunded.

If your order has reached the printing stage, there may still be a chance to cancel it. To do so:

  1. From the Print Order tab, find the order you’d like to cancel.
  2. Click on View under the Actions column.
  3. Click on I need help. You will be redirected to a form.
  4. Select Other, from the Error type dropdown.
  5. Select Cancel order from the Fault type dropdown.
  6. Select your preferred solution and then submit the form.
note: Cancelled orders are refunded immediately on our end. However, your bank may take 5 business days or more to process the refund.

Change Your Order

If your order has not yet printed and you wish to change shipping details or a specific product attribute – size, quantity, paper type or finish, please following the above-listed steps to cancel your order and submit a new order. In such a case, please note that there will be a slight delay in the completion and delivery of your goods relative to the creation of your new order.

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