Cancel/change your print order

Once you have finalized your order through the checkout process, we start working on it immediately. This is to ensure you get your order as quickly as possible.

However, if you have detected an error only after submitting your order to us, contact our customer support team immediately. We may cancel/change your order as long as your order has not yet been shipped.

Cancel Your Order

Here’s how to cancel your order:

1. Go to Account settings by clicking on the arrow next to your profile name.
2. Go to Print Orders tab.
3. Under Current orders, find the order item you wish to cancel and click on the Order Number.
4. Check if the status of your order is not yet shipped.
5. Click on the Problem with your order? button and fill out the form to contact support.

Change Your Order

If you want to change a specific product attribute – size, quantity, paper type or finish, we may cancel your current order so you can make the necessary modifications and resubmit a new order. In such a case, please note that there will be a slight delay in the completion and delivery of your goods.

Once your order is successfully cancelled, a purchase credit for the order amount is applied to your account. Go back to your design and begin a new order with the correct product specifications.