Change or cancel Canva Print order

Once placed, your Canva Print order can’t be changed. But depending on its status, you may cancel it and simply place a new order with the correct shipping details or product attributes.

Here’s how to check its status:

1. From the homepage, click your account icon or photo from the top corner.
2. Select Account settings.
3. Click the Print Orders tab. Look for the order that you want to cancel, and check its status. Refer below:

Order Placed or Processing

Your print order can still be cancelled on your end:

1. Under the order’s Actions column, click Cancel order.
2. From the dropdown, select a cancellation reason.
3. Press Cancel order to finish

You’ll receive an email confirming the cancellation and the refund of your payment.

Printing

Reach out to us here for the cancellation (log in required). Depending on how far production has gone, we can try to stop it, and issue a partial or a full refund.

Shipped

Cancelling shipped orders is no longer possible, but contact us here (log in required) so we can try to work out a solution for you.