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Something's not working

Understanding your invoice

Canva premium element purchases are billed immediately every time you successfully download a design. However, when you upgrade to Canva for Work, you are billed separately either on a monthly or annual payment depending on the subscription plan you choose.

When you’re billed, Canva sends an email invoice to the email address connected to your account’s credit card. Every invoice is also added to the Invoices page in your Canva account.

Uncharged/Charged purchases


In your account’s Invoices page your invoice is divided into two sections: Uncharged purchases and Charged purchases. Purchases found under Uncharged are usually subscriptions not yet billed and will be charged after your 30 day free trial or on your next billing period.

On the other hand, Charged purchases are items that are already billed and paid for. In this section, you will see the date when your credit card was charged, the invoice number, and a “Paid” status.

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To view each invoice in greater detail, click on View under the heading Invoice details.

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For more information on how to access your invoice page, check out this article: Access your invoice.

note: If you’re having any issues with your invoice you may report it through the Something’s not working – Billing section.

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