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Something's not working

Understanding your invoice

Canva premium element purchases are billed immediately every time you successfully download a design. However, when you upgrade to Canva for Work, you are billed separately either on a monthly or annual payment depending on the subscription plan you choose.

When you’re billed, Canva sends an email invoice to the email address connected to your account’s credit card. Every invoice is also added to the Invoices page in your Canva account.

Invoices list

In your account’s Invoices page, all of your purchases that were already billed and paid for will be shown. You will also see the date when your credit card was charged, the invoice number, and a “Paid” or “Failed” status.

To view each invoice in greater detail, click on View under the heading Invoice details.

note: For countries collecting GST, this is already included in the purchases you make in Canva.

If you’re subscribed to Canva for Work, your monthly/yearly subscription rate and your next billing date will be displayed on the right portion of your Invoices page.

For more information on how to access your invoice page, check out this article: Access your invoice.

note: If you’re having any issues with your invoices or if you see purchases you didn’t make or authorize, you may report it through the Something’s not working – Billing section.

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