Common questions

  • How do I reset my password

    Resetting your password is a simple process that will only take a few minutes. Here's how to reset it.

  • How do I change my email address?

    Your Canva designs are tied to your email address as it is what you use to log in. So if you're changing emails...

  • I was billed incorrectly

    Canva for Work is the premium edition of Canva that is paid for with a subscription. If you have received an unexpected charge, there are two...

  • The text in my design didn’t download correctly

    If your text is not exporting properly or is jumbled after downloading, this may mean your text hasn't correctly saved. A solution is to re-open your design...

  • My design didn’t save

    If your edits are not showing up on your design, this means that the design hasn’t fully saved and you have to do it manually. To fix this, open your design, click File > Save then try downloading...

  • I can’t find my designs

    Are all of your Canva designs missing from your homepage when you log in to Canva? Occasionally, this occurs when you accidentally create a new account using a different email address...

Introducing Canva for Nonprofits

Are you a nonprofit organization? We offer Canva for Work for FREE, forever, for all NPOs.